DiglotPrivacy Policy
Last updated: 09/24/2025
This Privacy Policy explains how Diglot (“we”, “us”, or “our”) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable French laws.
By using our website https://https://joindiglot.com, you agree to the terms of this policy.
1. Who we are
Controller: Michel Hognerud (sole proprietor) 33 Boulevard Henri Laclau 64400 Oloron-Sainte-Marie, France Email: contact AT https://joindiglot.com SIREN: 499 229 490
2. What data we collect
We collect and process the following categories of personal data:
- Identification data: email address, username
- Authentication data: hashed password
- Usage data: learning progress, language level estimations, activity logs (non-personal)
- Analytics data: pseudonymous unique identifier (UUID) assigned to each user, along with aggregated usage events
We do not collect:
- Special categories of data (sensitive data under Article 9 of GDPR)
- User-generated content
3. Legal basis for processing
We process your data on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Creating and managing user accounts | Performance of a contract (Art. 6.1.b) |
| Providing access to content and progress tracking | Performance of a contract |
| Handling payments via Stripe | Performance of a contract |
| Improving the service (analytics, churn detection) | Legitimate interest (Art. 6.1.f) |
| Security and fraud prevention | Legal obligation & legitimate interest |
| Responding to user requests | Consent or contractual necessity |
4. Who processes your data
We may share your data with trusted service providers acting as data processors:
- OVH SAS – hosting provider (France)
- Stripe Payments Europe – payment processing (Ireland)
- Internal tools used for analytics (no third-party advertising tools)
These processors are bound by data processing agreements and comply with the GDPR.
5. Where your data is stored
All your data is stored within the European Union. We do not transfer data outside the EU/EEA.
6. How long we keep your data
| Data type | Retention period |
|---|---|
| User account data | As long as your account is active |
| Progress & usage data | Until account deletion or 2 years of inactivity |
| Analytics UUID & events | Until account deletion or 2 years inactivity |
| Logs & security data | Up to 12 months |
| Payment records | 6–10 years (legal obligation) |
You can delete your account at any time from your settings. This also deletes associated analytics identifiers.
7. Your rights
Under the GDPR, you have the following rights:
- Access – Know what data we hold about you
- Rectification – Request correction of inaccurate data
- Erasure – Request deletion of your data (“right to be forgotten”)
- Restriction – Request limited processing under certain conditions
- Portability – Obtain your data in a structured, machine-readable format
- Objection – Object to processing based on our legitimate interests
To exercise your rights, please contact us at contact AT https://joindiglot.com. We may ask for proof of identity before processing your request.
8. Children
Use of Diglot is strictly prohibited for users under 15 years old. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.
9. Cookies and tracking
Currently, Diglot does not use cookies or trackers requiring consent.
Analytics are performed using our self-hosted instance.
We assign each user a pseudonymous UUID to measure feature usage, improve the service, and detect churn.
This identifier does not directly reveal your identity and is not shared with third parties.
There is currently no opt-out mechanism, but you may request deletion of your analytics data by exercising your GDPR rights (see Section 7).
10. Changes to this policy
We may update this Privacy Policy to reflect legal or technical changes. In case of significant changes, we will inform users by email or through a notification on the site.
11. Contact
For any questions regarding your personal data, you can contact us at: 📧 contact AT https://joindiglot.com
You also have the right to lodge a complaint with the CNIL (Commission nationale de l’informatique et des libertés): https://www.cnil.fr/